“To stand out from the crowd, HCL looks beyond the contract and focusses on their client relationships with the objective to benefit both parties”.

Founded in 1976, HCL is one of India’s original IT garage start-ups; a pioneer of modern computing today. It is a global outsourcing company with a wide range of offerings, from product engineering, IT infrastructure services to IT hardware and systems integration.

We spoke with our NICCT Member and Board Member Mr. Sudip Lahiri, Vice President Financial Services Europe of HCL Technology who gave us some valuable insight into the IT corridor between Netherlands and India.

Sudip explains that HCL was primarily focused on manufacturing in the first two decades, but the software services and information technology component was growing very fast. This is why they spun-off “HCL Technology” with a separate listing in 1999, to emphasize on the potential of IT. Ever since, the company has emerged as a leading software development company in the IT services sector.

Best practice
Within HCL we have a strong believe that real value lies in the relationship created between customer and provider. Especially when this comprises of a cross-border activity where both parties should be perfectly aligned to work towards the sensibly crafted objective. Sudip elaborates that their customer relationship is built on three important value systems:

  • Empowering employees to believe in everyday ideas (immense value for our customers is created through the HCL Ideapreneurship™).
  • Focus on value centricity for clients beyond the contract, putting their interests ahead of ours.
  • Trust, transparency and flexibility which drives us to step into our customers’ business reality, guaranteeing outcomes with great enthusiasm.

According to Sudip, the key to success for HCL lies in their focus on client relationships. “While we pride our eye to detail in constructing robust contracts with clients, we realize that only a relationship beyond the contract can capture what will change tomorrow.”

Business Profile
HCL is an Information Technology Company with a remarkable growth story through the recent economic downturn. The company emerged as one of the only eight 21st century listed technology companies in the world to exceed $1bn in Net Profit, $6bn in Revenue and $15bn in Market Capitalization. HCL operates in 32 countries across the America’s, Europe, Asia Pacific, Middle East and Africa, with an employee strength of 103,969.